FAQ

Orders are processed and will leave our warehouse within 1-2 business days. Made to order items will be processed and leave our warehouse within 2-4 weeks. For your convenience, we’ll send you an email with a tracking number that you can use to follow your order's journey. Once processed, your order will be delivered within 1-3 business days depending on your shipping address, if shipped via our standard shipping service. Expedited shipping is available at the checkout for a fee. All orders are dispached from our warehouse located in Leeds, UK.

Once the order is placed, we cannot make any changes to the items in your order. If you see a mistake with your shipping address, please email us at info@mayleen.co.uk as quickly as possible. We will do our best to accommodate and edit a shipping address before the order is processed. We cannot guarantee that we can make changes or cancel your order once it has been placed. If your order is processed with the original address, the carrier may allow the recipient to request a change before the package is out for delivery.

Please email info@mayleen.co.uk as quickly as possible! If your order has not been processed, we will do our best to cancel it. We cannot guarantee that we can make changes or cancel your order once it has been placed. If your order has been processed, you are more than welcome to place a new order or initiate an exchange here once you receive your order.

Yes. We offer a gift wrap in a beautiful gift box, with tissue paper and ribbon to any order for £10. For £2.50 you can also add a specialized gift note that will be placed inside your package.

Sorry you have received a faulty item! So we can get this sorted, please contact us at info@mayleen.co.uk with a picture of the faulty item and your order number.

Yes, MAYLÉEN offers easy exchanges. You can exchange your item for the same item in another size seamlessly, or exchange your product for a completely new item of your choice.